Account Management
Protect and grow your existing accounts.
Dedicated account managers own your customer relationships: renewals, expansion, QBRs, and proactive check-ins that protect ARR and grow the accounts you already have.
- Talk to a strategist, not a bot
- No cost, no commitment consultation
- Walk away with a tailored proposal
Book your free consultation
Tell us about your team and we'll map the right account management plan for your goals.
Why revenue leaks after the sale
Winning the logo is the easy part. Most of the revenue you lose is quiet: renewals that slip, expansions that never surface, and relationships that fade without an owner.
Silent churn
Health risk goes unnoticed until a renewal is already lost.
Missed expansion
Upsell and cross-sell moments pass by because no one is watching for them.
No relationship owner
Accounts drift when there’s no consistent person your customer knows and trusts.
You keep and grow revenue when a dedicated AM owns every account, health, renewals, and expansion, on a schedule.
One managed team, every part covered
Everything you need to run Account Management, handled for you.
A dedicated owner
A consistent AM your customers know, trust, and want to keep buying from.
Renewals protected
Proactive check-ins and health tracking keep churn risk visible and low.
Expansion by design
AMs surface upsell and cross-sell moments and run them to close.
QBRs on schedule
Quarterly business reviews prepared and run with your customers.
Health scoring
Per-account health and renewal timelines mapped to protect ARR.
ARR dashboards
Retention and expansion reported monthly, always in the open.
Live in 1-2 weeks
Learn the accounts
We map your book of business, goals, and renewal timelines.
Build the plan
Health scores and QBR cadences per account, aligned to ARR.
Renew & expand
AMs run renewals, upsell, and cross-sell on schedule.
Report on ARR
Retention and expansion dashboards keep results in the open.
Numbers that move the business
Net retention
Net revenue retention across managed books of business.
On-time renewals
Renewals closed on schedule with proactive health tracking.
Upsell / qtr
Average expansion revenue surfaced per account per quarter.
Before you
book a call
What your rep handles
- Owning the accounts you assign as their named contact
- Weekly health checks and save plans for at-risk accounts
- Renewal outreach worked from the renewal calendar
- Preparing and running QBRs, with a written recap
- Qualifying expansion and quoting standard add-ons
- Logging every touch and next step in your CRM
What it doesn’t cover
- Answering support tickets: that’s our Customer Service service
- Negotiating discounts, pricing exceptions or contract terms: your team owns those
- Large expansion deals that need a full sales cycle: that’s our Sales Closers service
- Finding new customers: that’s our Appointment Setting or Full-cycle BDR service
What we need from you
- The account list with contacts, contract values and renewal dates
- CRM access and the usage and billing data that feed the health signals
- Your price list and what the account manager may quote without approval
- A named exec for escalations and as the sponsor in key QBRs
- Time for a weekly review with your account manager
Your first 90 days
Weeks 1-2
You interview and pick the account manager. They learn your product, pricing and playbook, the book is loaded into your CRM, and introductions to customers begin.
Month 1
Every account has been introduced to its new owner, the first health read covers the whole book, and renewals coming due next are already open.
Months 2-3
The first QBRs are held, save plans are running on at-risk accounts, and renewals and expansion move on a steady weekly rhythm.
How working with us works
- One flat monthly fee per repRecruiting, training, management, quality control and tools included. No recruiting or setup fee.
- Start with one repFull-time or from 20 hours a week, never shared with another client.
- You choose your repInterview four or five vetted candidates and pick who represents you. Most are bilingual in English and Spanish.
- Replaced at no costIf a rep underperforms for two weeks, we bring you new candidates.
- No long lock-inCancel with 30 days’ notice on the managed option, 14 days self-managed.
- Your data stays yoursGDPR, CCPA, SOC 2 and ISO 27001 practices; we sign your NDA and DPA.
Trusted by
350+ U.S. brands
Passionate Partner Committed to Our Mission
RemoteReps has elevated our customer service while bringing in new clients. They've earned our trust by acting as a true long-term partner caring, passionate, and fully aligned with our mission and brand.
Lenny Krayzelburg
CEO, SwimRight
Impressed with the team they built to drive results
I was incredibly impressed with the energy RemoteReps brought to our launch. Our rep secured several key appointments with high-priority prospects.
Excited to keep working together
After meeting with different companies, RemoteReps stood out as the clear winner. Incredibly helpful and knowledgeable team.
A pleasure to work with
Professional, organized, and highly responsive. Their project management systems are strong.
RemoteReps have done a great job for us
They are responsive, proactive, and a real partner in our success.
Very professional
They delivered results, as promised. We will work again in the future.
Great team
Very attentive to our needs, easy to connect with, and solution oriented in their approach.
Quick to adapt
Willing to adjust and adapt to the market and needed changes to maintain results.
Impressed with the team they built to drive results
I was incredibly impressed with the energy RemoteReps brought to our launch. Our rep secured several key appointments with high-priority prospects.
Excited to keep working together
After meeting with different companies, RemoteReps stood out as the clear winner. Incredibly helpful and knowledgeable team.
A pleasure to work with
Professional, organized, and highly responsive. Their project management systems are strong.
RemoteReps have done a great job for us
They are responsive, proactive, and a real partner in our success.
Very professional
They delivered results, as promised. We will work again in the future.
Great team
Very attentive to our needs, easy to connect with, and solution oriented in their approach.
Quick to adapt
Willing to adjust and adapt to the market and needed changes to maintain results.
Hire expert reps to fuel your pipeline
Build a predictable pipeline with a dedicated, managed rep who stays focused on booking high-quality conversations with your ideal leads.
- Talk to a strategist, not a bot
- No cost, no commitment consultation
- Walk away with a tailored proposal
Schedule your free strategy call
Frequently asked
questions
An outsourced account manager is a dedicated rep who owns your customer relationships after the sale: renewals, expansion, quarterly business reviews and proactive check-ins. They work inside your CRM, under your commercial terms, and report to you. The job is to protect the ARR you already have and grow the accounts you already won.
Customer success is about adoption: making sure the customer gets value from what they bought. Account management is about the commercial relationship: renewals, pricing, expansion and the conversations that keep the account growing. In small teams one person does both, and our account managers cover both. In larger teams they are separate roles reporting to different leaders.
As much as you decide. Some clients have the account manager fronting every call and signing emails under your domain; others keep an internal owner and use the account manager for the day-to-day. What does not change is that the same person stays on your accounts, you interview them before they start, and your customers are not passed between agents.
Both, but protection comes first. An account manager who has not earned trust cannot sell anything, so the first months go into coverage: knowing every account, catching problems early and running the check-ins nobody has time for. Expansion follows from that, through renewals priced correctly, upsells raised at the right moment and referrals asked for.
Gradually, and with you in the room. The account manager starts by sitting in on your existing calls and reading the account history before they contact anyone. The handover is then introduced by you, not by us: your customer hears from their current contact that someone is joining the account, not that they have been reassigned.
The rep is live in one to two weeks: you interview four or five candidates, select yours, and we build the training on your product, your pricing and your accounts. Taking over the relationships is slower by design. Expect a few weeks of shadowing before they front a call, and three months before they own renewals outright.
Stop recruiting.
Start scaling.
Build your team in as little as 1-2 weeks. Book a free strategy call and walk away with a tailored hiring plan, before you spend a cent.
No cost, no commitment, just a plan. SOC 2 Type II.