Our meaningful customer experience leverages a proactive focus on professional first call resolution.
Today’s businesses are facing a high bar for customer experience excellence—while also grappling with labor challenges, service expertise, and innovation. Remote Reps/Global Services Connections engages and retains your customer through individualized service excellence that matters, enhanced by kind, respectful, and prompt resolution of needs.
Scale talented staff at a cost advantage.
Differentiating process for accessing top global talent that spans the globe, quickly and effectively, for scale, up to 40% cost savings, and enhanced CSAT
Ensure dedicated customer support.
Effortless communication options to meet every customer’s preference through text, email, call or chat
Provide stellar CX with omnichannel solutions.
Professional guidance through a proven approach to simplify customer access to care, information, and support
Our Solutions
Healthcare member eligibility and benefits
Healthcare provider eligibility and claims inquiry
Healthcare remote patient monitoring
General customer service
Provider data management
Clinical coordination and scheduling
Open enrollment support
Complaints management
Services are offered with omnichannel options.
Up to 40% Cost Savings
98% CSAT Averages
Drove AHT Decreases for Clients of up to 40%
Showcase Story
When a scalable B2B SaaS company needed to aggregate data for essential web optimization, they turned to Remote Reps for offshore customer service support, for lean operations and value creation via insights.
Building Better Customer Experience
Achieving 30% savings for B2B SaaS company
Let's Build Something Great Together.
Schedule a call to discuss how we can support you.
